Zen Internet
- Location
- Rochdale, GB
- Employees
- 565+ employees
- Founded
- Est. 1995
- Certifications
- 1 certification
What does Zen Internet do?
Zen Internet is a UK-based internet service provider and managed cloud/hosting specialist with over 20 years of experience delivering connectivity and cloud solutions to businesses. As one of the largest independent network operators in the UK, Zen operates a broad on-net footprint across nearly 700 exchanges and offers business broadband, full-fibre, leased lines, SD-WAN, and advanced voice solutions including SIP trunking and VoIP. In cloud and hosting, Zen provides managed AWS migrations and optimisation, hosting, colocation, cloud backup and security services (managed firewalls, cyber triage, backup-as-a-service). The company emphasises a people-first culture, strong customer support, and sustainable business practice as the UK’s largest B Corp certified ISP. Zen also partners with major vendors (AWS, Cisco, Openreach, CityFibre) to deliver network resilience, professional services, and managed solutions. Target customers range from small businesses to large enterprises requiring secure, high-performance connectivity and fully managed cloud/hosting services, supported by extended technical support hours and dedicated commercial teams.
What do clients say about Zen Internet?
Client reviews
Zen Internet has an aggregate client rating of 3.3/5 based on 144 reviews, indicating mixed feedback. Clients praise the company for its high-quality internet speed and reliable connections, particularly appreciating its transparent pricing and attentive customer support. However, numerous negative reviews cite issues with customer service response times and unresolved technical problems, highlighting inconsistencies in client experiences.
- Review theme
- Internet Speed(8)
- Review theme
- Customer Service(12)
- Review theme
- Pricing Transparency(4)
- Review theme
- Technical Support(6)
- Review theme
- Service Reliability(5)
- Review theme
- Account Management(3)
- Review theme
- Installation Experience(2)
- Review theme
- Value for Money(2)
- Review theme
- Billing Issues(2)
- Review theme
- Contract Terms(3)
- Review theme
- Provider Comparison(4)
- Review theme
- Complaint Handling(4)
Generated from client reviewer feedback across all platforms
Reviews on Top Dynamics Partners
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Working at Zen Internet
Employee reviews
Zen Internet has a Glassdoor rating of 3.9/5 from 20 reviews, highlighting a supportive and friendly workplace culture with a focus on human-first management. Employees appreciate the flexibility of hybrid working arrangements and frequent salary reviews, yet note that the pay is often below industry average. While the company values customer satisfaction over profit, some issues with management style and delayed feedback are reported.
- Review theme
- Culture(8)
- Review theme
- Management Style(9)
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- Work-Life Balance(5)
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- Career Growth(3)
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- Salary(7)
- Review theme
- Flexibility(4)
- Review theme
- Innovation(2)
- Review theme
- Employee Satisfaction(5)
Generated from employee feedback on Glassdoor
Breakdown by platform
- Glassdoor3.9(20)
Microsoft Certifications
These credentials are issued by Microsoft to partners who meet advanced performance, capability, and customer-success criteria.
Specializations
- Small and Midsize Business ManagementBusiness Applications