Digital Customer Management for District Heating
Stadtwerke Dinslaken · Utilities
Mid-marketimplementationStadtwerke Dinslaken enhanced their customer management with Dynamics 365, implementing a tailored CRM to support district heating initiatives effectively. The solutions provided by Arvato Systems, including the AEP.EnergySuite, enabled seamless integration of energy-specific processes, boosting competitiveness and accelerating CRM implementation. This strategic transformation allowed for a 360° customer view, essential for managing energy transitions and maintaining market position.
Products used
Challenges addressed
- –Integration of customer processes into existing systems
- –Efficient management of district heating customer journeys
Outcomes
- ✓Accelerated CRM implementation
- ✓Improved customer management for district heating
- ✓Enhanced competitiveness in the energy market