Alscient Limited logo

Alscient Limited

4.1·9 reviews
Location
Leeds, GB
Employees
61 employees
Founded
Est. 2010
Certifications
1 certification
Small and Midsize Business Management

What does Alscient Limited do?

Alscient Limited is a leader in digital transformation, committed to unlocking value and driving revolutionary change within the technology landscape. Based in Leeds, the company specializes in delivering exceptional customer service and outstanding results across various sectors, including healthcare, public sector, transport, and social housing. Alscient offers a range of services, including managed services, cloud migration, and business process consulting, aimed at helping organizations navigate their digital journey effectively. With a focus on innovation and efficiency, Alscient partners with clients to implement solutions that enhance operational performance and foster growth. The company prides itself on its ability to adapt to the evolving needs of its clients, ensuring that they remain competitive in a rapidly changing environment. Through a combination of expertise and a customer-centric approach, Alscient is dedicated to driving success for its clients in the digital age.

Industries

Healthcare

What do clients say about Alscient Limited?

Client reviews

4.1(9 reviews across client platforms)
What clients are sayingabout Alscient Limited

Alscient Limited has an aggregate rating of 4.0 out of 5 based on four client reviews. Most clients praise the company for its expertise across IT disciplines and excellent client relations. However, one review strongly criticized their service delivery, highlighting a significant inconsistency in client experiences.

Review theme
IT Expertise(3)
Review theme
Client Relations(3)
Review theme
Service Delivery Consistency(1)
Review theme
Trustworthiness(1)

Generated from client reviewer feedback across all platforms

Breakdown by platform

Reviews on Top Dynamics Partners

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Microsoft Certifications

These credentials are issued by Microsoft to partners who meet advanced performance, capability, and customer-success criteria.

Specializations

What projects has Alscient Limited completed?

6 customer success stories

AI Summarisation | Alscient

Vico Homes · Social Housing

Enterpriseimplementation

Alscient helped Vico Homes, a Social Housing company, improve call efficiency using Amazon Connect Contact Lens, Service Cloud Voice, and Agentforce. The project resulted in automated call summaries, saving 15–40 hours per agent per month, alongside enhanced visibility into caller sentiment and real-time call flagging.

Products used

Amazon Connect Contact LensService Cloud VoiceAgentforce

Challenges addressed

  • –Limited insight into call content and outcomes
  • –No consistent call summary or record of decisions
  • –Difficulty understanding caller sentiment and vulnerability
  • –No objective measurement of agent behaviour
  • –Manual and error-prone call classification
  • –Inability to flag priority or high-risk calls automatically
  • –Extended and inefficient wrap-up times
  • –Inconsistent compliance and audit trails

Key metrics

  • ✓Customer service agents save 1–3 minutes of wrap-up time per call
  • ✓For an agent handling 800–1,200 calls per month, this equates to 15–40 hours saved per agent per month
  • ✓10–25% lower after-call work
  • ✓5–15% higher agent productivity

Northern Trains Passenger Travel Helper

Northern Trains · Transportation

Enterpriseimplementation

Alscient helped Northern Trains, a Transportation company, improve passenger experience with a chatbot solution using Salesforce Einstein and Agentforce. The project resulted in a 20–40% contact deflection and a 25% reduction in general enquiry calls.

Products used

Salesforce EinsteinAgentforceSalesforce KnowledgeData Cloud

Challenges addressed

  • –High volume of customer queries leading to long wait times
  • –Need for a self-service support option for common inquiries
  • –Integration of chatbot with existing Salesforce architecture

Key metrics

  • ✓20–40% contact deflection
  • ✓15–30% operational cost savings through lower agent demand
  • ✓25% reduction in general enquiry calls
  • ✓Prediction accuracy score of 0.88

Housing Association Complaints Triage

Anonymous · Social Housing

Enterpriseimplementation

Alscient helped an anonymous client, a social housing provider, improve their complaints management by implementing Salesforce with Agentforce. The project led to significant operational efficiencies, including 30-60% staff time savings and 40-70% faster customer response times through automated complaint summarisation and triage.

Products used

SalesforceAgentforce

Challenges addressed

  • –Inconsistent and fragmented complaint records
  • –Slow response times due to manual triage
  • –No automatic classification or prioritisation of complaints
  • –High reliance on agent experience and judgement

Key metrics

  • ✓Expected 30-60% staff time savings through automation
  • ✓Anticipated improvement in customer response times by 40-70%

Insights & blog posts from Alscient Limited

1 post analyzed

Ensuring Regulatory Compliance with Awaab’s Law

Regulatory ComplianceAug 4, 2025For: Social housing providers and landlords

Awaab’s Law, effective from October 2025, requires social housing landlords to address damp and mold issues promptly. Alscient leverages Salesforce to offer a regulation-aware system, integrating tools like IoT and Visual Remote Assistant to ensure compliance and operational efficiency. This approach not only adheres to legal requirements but also enhances tenant well-being through proactive issue management.

Key takeaways

  • –Awaab’s Law mandates strict timelines for addressing damp and mold issues in social housing, requiring data-driven and proactive management.
  • –Alscient offers a solution utilizing Salesforce to embed regulation-aware processes, provide escalation pathways, and create audit trails for compliance.
  • –Integration of IoT devices and tools like Visual Remote Assistant enhances operational efficiency and helps in early detection of potential issues.
  • –Updating systems to meet compliance can modernize operations and improve tenant well-being.

Products covered

Salesforce

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