Tollring

Analytics 365 (Tollring) provides enterprise-grade call recording, voice analytics and collaboration intelligence solutions built for Microsoft Teams. Their platform is designed to capture, transcribe and analyze voice and meeting data to help organisations improve customer experience, monitor compliance, assess agent performance and boost productivity. Key capabilities include AI-enhanced call recording and transcription, keyword and sentiment analysis, performance evaluation, compliance recording, live wallboards, missed-call and service level reporting, and collaboration analytics covering chat, meetings and wellbeing. Analytics 365 targets contact centres, service teams and industry verticals such as retail, healthcare, automotive and manufacturing, offering role-based dashboards for managers and agents. The company supports partners, resellers and MSPs through a partner programme and provides implementation, integration and ongoing managed support services. Analytics 365 emphasizes Microsoft Teams integration and cloud-delivered analytics to enable organisations to extract actionable insights from voice and collaboration data while meeting regulatory and quality requirements.