ELLEVO NEXT TECNOLOGIA PARA GESTAO DE ATENDIMENTO E SERVICOS LTDA

ELLEVO Next Tecnologia para Gestão de Atendimento e Serviços (Ellevo) is a Brazilian software company offering Ellevo Next, a SaaS platform for comprehensive service management. The platform is designed for Help Desk, Service Desk, Shared Service Centers (CSC), SAC (customer service), ouvidorias, maintenance services, supplier management and internal/external customer relationship processes. Ellevo Next centralizes and automates workflows, enforces SLAs, provides real-time dashboards and reporting, and includes advanced automation and AI-driven decision features. The solution integrates with other systems via APIs to unify data and extend operational visibility. Ellevo provides implementation services including process mapping, platform configuration, KPI definition, and a dedicated implementation team, plus 24x7 support and continuous platform updates. The company emphasizes process standardization, traceability, and operational efficiency to improve response times and compliance. Ellevo positions itself as a partner for organizations seeking to scale service operations with automation and intelligence, catering to public and private sector needs across multiple industries.