How Riyad Bank Cut UC Admin Time by 50%
Riyad Bank · Financial Services
EnterpriseimplementationKurmi Software helped Riyad Bank, a Financial Services company, streamline its UC administration using Kurmi's centralized UC service management platform and Cisco CallManager. The project resulted in a 50% reduction in daily UC admin time and improved compliance visibility.
Products used
Kurmi's centralized UC service management platformCisco CallManager
Challenges addressed
- –Tedious and inefficient management of Cisco CallManager
- –Need to eliminate spreadsheets for number management
- –Requirement for compliance with call-recording policies
- –Difficulty in identifying and recovering from configuration drift
Key metrics
- ✓50% reduction in daily UC admin time
- ✓Automated tracking and allocation of phone numbers
- ✓Instant auditing and rollback of admin errors