Softel Business Solutions

Softel Business Solutions (SOFTEL) is a communications and contact-center software provider with more than 30 years of industry experience. The company builds AI-powered solutions and managed services that modernize contact centers, unify communications and deliver secure, scalable digital transformation. SOFTEL’s product portfolio includes telephony systems, contact-center automation, emergency interface (E911) integrations, CCaaS management and Copilot transformation offerings focused on embedding Microsoft-led AI into enterprise voice and service workflows. The firm emphasizes regulatory compliance and security, maintaining certifications and controls aligned with SOC 2, ISO standards, HIPAA, GDPR, PCI and CCPA. SOFTEL delivers end-to-end services—implementation, system integration, cloud and digital migrations, custom development and ongoing managed support—serving state and local government, financial services, automotive, retail and healthcare clients. With global offices across the US, Canada and Europe, SOFTEL positions itself as a partner to senior executives and IT leaders seeking to retire legacy telephony, accelerate Teams Phone and Copilot adoption, and drive measurable operational improvements through unified communications and intelligent automation.