Infinity a.s.

Infinity is a SaaS provider of call analytics and conversation intelligence designed to connect voice interactions to marketing, sales and contact centre performance. The platform offers call tracking, Conversation Analytics, Smart Match and AI-powered campaign optimisation (Smart Outcomes) to help organisations understand what happens before, during and after phone calls. Infinity’s tools surface conversion attribution, call revenue, agent scorecards, compliance monitoring and automated insights to reduce AHT, improve FCR, cut wasted ad spend and boost ROAS. The company supports marketers, sales teams, contact centres and compliance functions across multiple sectors — including automotive, banking & financial services, healthcare, property and retail — and provides onboarding, consultancy, integrations with marketing and contact-centre technologies, and customer success services. Infinity publishes case studies, eBooks and webinars, and offers partner and certification programmes for agencies and technology partners. The platform emphasizes data security and measurable business outcomes, positioning call intelligence as a way to unlock hidden revenue, streamline QA and drive more efficient marketing and service operations.