Enhancing The BCDA Member Experience With A Dynamics 365 Branded Portal Integration
British Columbia Dental Association (BCDA) · Healthcare
Mid-marketintegrationCatapult helped the British Columbia Dental Association (BCDA), a Healthcare organization, enhance their member experience by integrating a branded mentorship portal using Microsoft Dynamics 365 CRM and Power Apps. The project resulted in improved member engagement and streamlining of mentorship tracking processes.
Products used
Challenges addressed
- –Need for a member-managed mentorship program
- –Inefficient manual processes for tracking mentorship interactions
Key metrics
- ✓Streamlined mentorship program management
- ✓Automated tracking of mentorship interactions and credits