Enhancing Service Operations for Heavy Equipment Dealers
Doggett Heavy Machinery Services · Heavy Equipment
Mid-marketimplementationTARGIT helped Doggett Heavy Machinery Services, a Heavy Equipment company, enhance their service operations by implementing TARGIT Decision Suite and BI Accelerators. The project resulted in improved visibility into service performance and increased revenue opportunities from maintenance contracts.
Products used
Challenges addressed
- –Lack of visibility into service performance metrics
- –Inefficiencies in work order management
- –Need for actionable business insights for service teams
Key metrics
- ✓Improved technician efficiency
- ✓Reduced work order turnaround times