Nexon logo

Nexon

4.3·19 reviews
Location
Summer Hill, New South Wales, AU
Employees
734+ employees
Founded
Est. 2000
Certifications
1 certification
Small and Midsize Business Management

What does Nexon do?

Nexon is a leading Australian technology company specializing in delivering innovative IT solutions and services. With a strong focus on Microsoft products, Nexon provides comprehensive solutions including Microsoft 365, Azure, and the Power Platform suite, encompassing Power Apps, Power Automate, and Power BI. The company serves a diverse range of industries such as professional services, healthcare, financial services, education, and government. Nexon offers a wide array of services, including cloud migration, system integration, ongoing support, managed services, security, and DevOps. Their expertise in business process consulting ensures that clients receive tailored solutions to enhance operational efficiency and drive digital transformation. Nexon's commitment to delivering exceptional service and leveraging cutting-edge technology makes it a trusted partner for organizations looking to optimize their IT infrastructure and achieve strategic goals.

What do clients say about Nexon?

Client reviews

4.3(19 reviews across client platforms)
What clients are sayingabout Nexon

Nexon has a client rating of 3.3 out of 5 based on 7 reviews, highlighting mixed experiences. While several clients praise their quick problem-solving and friendly service, others critique their lack of collaboration and delayed responses post-payment. Potential clients should consider the varied feedback when choosing their services.

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Service Quality(3)
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Responsiveness(3)
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Collaboration(2)
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Problem-Solving(2)
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Support Staff(1)
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Impact on Community(1)
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Completion Time(1)

Generated from client reviewer feedback across all platforms

Breakdown by platform

Reviews on Top Dynamics Partners

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Microsoft Certifications

These credentials are issued by Microsoft to partners who meet advanced performance, capability, and customer-success criteria.

Specializations

What projects has Nexon completed?

7 customer success stories

Empowering Service Excellence at Griffith University

Griffith University · Higher Education

Mid-marketintegration

Nexon helped Griffith University, a Higher Education institution, to streamline operations and elevate service delivery across the campus using ServiceNow. The project resulted in enhanced service management and improved operational efficiency.

Products used

ServiceNow

Challenges addressed

  • –Fragmented service delivery
  • –Inefficient operational processes

Key metrics

  • ✓Streamlined operations
  • ✓Elevated service delivery across the campus

Jemena Customer Success Story

Jemena · Energy

Mid-marketimplementation

Nexon helped Jemena, an Energy company, drive digital transformation for their IT Service Desk system using ServiceNow. The project resulted in enhanced operational efficiency, faster service request processing, and reduced wait times for IT support requests.

Products used

ServiceNow

Challenges addressed

  • –Streamlining IT support operations
  • –Overhauling manual processes for service delivery

Key metrics

  • ✓Significant reduction in manual processing of service calls
  • ✓Faster service request processing
  • ✓Reduced wait times for IT support requests

Digital-first Strategy Paying Off for MTC Australia

MTC Australia · Non-profit

Mid-marketimplementation

Nexon helped MTC Australia, a non-profit organization, implement a cloud-based communication solution using Microsoft Teams and Genesys Cloud. The project led to improved internal collaboration, enhanced customer experiences, and achieved ROI within three years.

Products used

Microsoft TeamsMicrosoft Office 365Genesys Cloud

Challenges addressed

  • –Operational challenges with paper-based and siloed business processes
  • –Geographic and departmental separation issues
  • –High ICT costs

Key metrics

  • ✓ROI within three years
  • ✓Reduced reliance on mobile phones
  • ✓Cut down travel between offices