Bucher + Suter

Bucher + Suter AG is a specialist contact center technology and CX integration firm with more than 40 years of experience delivering omnichannel customer engagement solutions. The company focuses on Cisco Webex and Cisco Contact Center platforms, offering cloud, private cloud, hybrid and on‑premise deployments, and a marketed connector suite (b+s Connects) to integrate contact center functionality with leading enterprise CRM and applications such as Microsoft Dynamics, Salesforce, ServiceNow, SAP and Oracle. Bucher + Suter provides conversational AI, GDPR-compliant automation, contact center reporting and analytics, supervisor tools and agent desktop optimization. With offices in Switzerland, Germany and the USA, the company serves roughly 400 customers in 60+ countries and supports over 130,000 contact center agents. Typical engagements include CX transformation, enterprise application integration, migrations to cloud contact center platforms, AI-driven automation and managed/operational support. Prominent customers and case studies include banking, insurance, postal services, retail and construction software firms, and the company has received industry recognition for innovation and partnership with major vendors.