Bucher + Suter

Bucher + Suter is a global contact center solutions provider with over 40 years of experience specializing in Cisco and Webex-based omnichannel contact center deployments, CRM integrations, and conversational AI. The company is a leading partner of Cisco and Salesforce, delivering cloud, on-premise, and hybrid contact center solutions to over 400 customers across more than 60 countries, with approximately 130,000 contact center agents using their solutions. Bucher + Suter's flagship product line, b+s Connects, provides award-winning enterprise application and CRM connectors that bridge Cisco Contact Center platforms with business-critical applications including Microsoft Dynamics, Salesforce, ServiceNow, SAP, and Oracle. These integrations enable contact center agents to work within a unified desktop environment, improving efficiency and customer experience. The company serves a wide range of industries including banking and finance, healthcare, retail, government, and health insurance. Their portfolio encompasses Webex Contact Center deployments, European on-premise and private cloud contact center solutions, conversational AI, supervisor management tools, and contact center business intelligence. With offices in Denver (USA), Bern (Switzerland), and Bensheim (Germany), Bucher + Suter provides global 24x7 customer service and has built a strong reputation for helping organizations modernize their customer service operations through innovative technology solutions.