Mid-Sized Manufacturing Firm Achieves ERP Success with Enhanced Training
Anonymous · Manufacturing
Mid-marketimplementationBy restructuring user training with role-based scenarios for a mid-sized manufacturer using Dynamics 365 Business Central, support tickets decreased by 62% within six weeks. The enhanced training approach also cut month-end close times from 9 days to 2 and improved user satisfaction by 40%. This demonstrates the critical importance of embedding training into ERP implementation for sustained success.