Trident Information System UK

Trident's implementation of LS Retail and Microsoft Dynamics 365 Business Central for Costa Coffee addressed critical operational gaps across 250+ outlets and 250+ POS terminals—including aggregator dependence, stock visibility, and manual reporting. The solution delivered automated demand forecasting, real-time analytics, and a unified loyalty platform, reducing wastage and enabling faster GST-compliant financial reconciliations. Costa Coffee now benefits from centralised menu rollouts, omnichannel order syncing, and a scalable IT backbone for continued expansion across India.

Trident implemented LS Central and Microsoft Dynamics 365 for Pret A Manger, unifying POS, loyalty, and delivery integrations across 720+ stores in 17 countries and enabling 30–40% of metro sales to come from digital channels. The project replaced fragmented POS and manual loyalty systems with a centralised retail platform integrated with the Pret India app, Swiggy, Zomato, and Dunzo. Trident's repeatable go-live framework allowed Pret to scale rapidly in India—its fastest-growing market—while maintaining real-time inventory and sales analytics.

Trident implemented Microsoft Dynamics 365 Finance & Supply Chain for National Oil Ethiopia (NOC) Plc, a leading indigenous oil marketer, to solve critical fuel volume tracking and landed cost allocation challenges that were disrupting its supply chain and financial operations. The solution introduced a DIP measurement process for real-time fuel loss/gain tracking and automated import charge allocation, eliminating discrepancies in inventory costing. This integrated ERP deployment unified previously disconnected systems, delivering comprehensive financial transparency, compliance automation, and optimised fuel distribution across NOC's extensive service station network in Ethiopia.