Itineris NV

The City of Tallahassee revolutionized its utility services with UMAX on Dynamics 365, achieving a 36% reduction in back-office tasks and a 51% increase in budget billing enrollment. The implementation enhanced customer engagement, with over 40,000 self-service sign-ups within just one month. Itineris' solution empowered the city's utility operations, driving efficiency and a significant uptick in electronic billing.

De Watergroep, a leading water utility in the Benelux region, partnered with Itineris to replace its legacy CIS with the UMAX Customer Information System. The implementation on the Microsoft Dynamics 365 platform streamlined operations, enhancing customer care and reducing service costs. Currently, De Watergroep is migrating to a full SaaS solution to incorporate the latest best practices and platform innovations.

Boston Water and Sewer Commission transformed its operations with Itineris through a strategic migration to UMAX on Microsoft Dynamics 365, achieving AI-enhanced workflows and a future-ready foundation for predictive analytics. The project included a revamped Customer Self-Service portal, enabling BWSC to expand service capacity while ensuring consistent support. Advanced AI tools like GenAI-powered chatbots reduced call center dependency and improved customer engagement.