Itineris NV

Since adopting UMAX by Itineris, SEFE Energy UK has achieved a 98% billed portfolio monthly, ensuring precise and timely billing for nearly 20,000 gas customers. This success enabled SEFE Energy to handle both flexible and fixed contracts efficiently, leading them to expand their partnership with Itineris to include electricity billing. UMAX, built on Microsoft Dynamics 365, has proven to be a robust solution for the UK utility sector.

The City of Tallahassee revolutionized its utility services with UMAX on Dynamics 365, achieving a 36% reduction in back-office tasks and a 51% increase in budget billing enrollment. The implementation enhanced customer engagement, with over 40,000 self-service sign-ups within just one month. Itineris' solution empowered the city's utility operations, driving efficiency and a significant uptick in electronic billing.

Dunea's strategic upgrade to UMAX on Microsoft Dynamics 365, implemented by Itineris, rapidly improved user satisfaction and centralized operational data, impacting over 70% of business processes. Delivering the project on time and within budget reflected the robust collaboration and strategic foresight in laying a foundation for future AI integration and process automation. This transformation underscores Dunea's commitment to enhanced customer engagement and operational efficiency.