Hitachi Solutions America, Ltd.

Hitachi Solutions helped Barrie Police Service replace its deprecated InfoPath reporting system with a custom Microsoft Power Apps solution that met 99% of the agency's requirements and takes officers roughly 10 minutes to learn. Working through Hitachi's Rapid Solution Development hub, the teams built MORA (Maria's Officer Reporting App) on Power Apps, Dataverse and Azure, enabling 238 sworn officers to log and submit live reports from the field and cutting report approvals to just hours. The engagement up-skilled Barrie Police staff in citizen development, with Power BI analytics now providing insight into incident trends and the team independently building additional low-code apps for canvassing, equipment maintenance and expense entry.

Hitachi Solutions migrated Control Risks from Microsoft Project Service Automation (PSA) to Dynamics 365 Project Operations ahead of the April 2025 end-of-support deadline, completing the project one day early with zero disruption to day-to-day operations. The 'lite' deployment, aligned with Microsoft's One-Version strategy, now supports all 36 of the professional services firm's global offices on a single platform, serving over 3,500 employees.

Hitachi Solutions cut monthly reporting time from three days to two to three hours for the London Borough of Southwark by building a Microsoft Azure Modern Data Platform that unifies data from Mosaic, NEC and Capita line-of-business systems into a single view across 300+ council services. The four-year 'One Platform, One Council' programme, launched in May 2021, serves 317,000+ residents and gives teams such as Repair Services and Supporting Families cross-departmental dashboards that combine police, education, social care and housing data. Southwark plans to extend the platform to Microsoft Fabric, making it one of the first UK councils to pursue AI and advanced data modelling on the MDP.