1TO1 S.A.C.

1to1 implemented Microsoft Dynamics 365 Customer Service for Convergia Perú, digitizing all customer service processes — including per-activity timelines, responsible parties, escalations, and business rules — across Convergia's 9-country footprint in 3 languages. The 40-user deployment lets the telecom distributor handle complaints, claims, and customer requests within the government regulator's 30-day maximum response deadline, with reporting on case outcomes, handling times, and associated products. Convergia selected 1to1 over other Microsoft partners evaluated across its 9 countries, citing confidence in service quality and delivery capability.

Banco Guayaquil achieved the world's first banking implementation of Microsoft Dynamics CRM, integrating the Sales and Customer Service modules with over six applications for 1,500 users. Partnered with Microsoft Consulting Services and 1TO1 S.A.C., the bank empowered employees at all levels with intelligent customer data, driving four years of consistent growth in customer retention and incremental results. The scalable platform delivered maximum operational efficiency and profitability while enhancing the customer experience.

1TO1, working alongside Microsoft Consulting Services, migrated Universidad Peruana de Ciencias Aplicadas (UPC) to Microsoft Dynamics 365 Sales, supporting 600 users on a rebuilt, scalable CRM foundation. Selected over multiple national and international partners, 1TO1 applied its Xpress Educa vertical and an out-of-the-box design approach to reorganize UPC's previous CRM structure for sustained growth. The project addressed the university's need to accommodate a large daily user base while maintaining a robust, best-practice-based platform.