ITBoom Case Studies Portfolio
Multiple (Evoltec, Reina Company, Fortum) · Multiple
implementationITBoom delivered a Dynamics 365 and Azure-based customer portal for Evoltec that centralizes machine fleet management, service scheduling, and self-service quoting, enabling customers to track orders and invoices in one place. For Reina Company, ITBoom rebuilt the sales process in Dynamics 365 with Power Automate and Azure Functions, automating quote requests and integrating SharePoint for contract archiving. Fortum replaced its legacy CRM with Dynamics 365 Sales, Customer Service, Marketing, and Customer Voice, integrated with nearly ten back-office systems and Power BI reporting to achieve a 360° customer view.