Resco spol. s r.o.

Dräger, a global medical and safety technology leader with over 15,600 employees, replaced its outdated Outlook Offline app with Resco Field Service for Dynamics 365, cutting data sync times from minutes to seconds for 1,100 field technicians—a number set to exceed 2,500. The implementation, supported by Avanade, enabled offline-capable service documentation and near real-time visibility of equipment assessments, directly improving customer satisfaction for hospitals and fire stations. Dräger reported increased employee satisfaction and faster service authorization as technicians can now complete work orders and certifications on the spot.

ANCA, a global manufacturer of precision machinery with over 1,000 employees, eliminated over half a day of weekly CRM administration per sales rep by implementing Resco Field Sales with Microsoft Dynamics CRM 2015. The mobile solution replaced flaky alternatives, including Microsoft's mobile client, delivering rock-solid offline performance that boosted data accuracy and gave back-office teams confidence in real-time sales forecasts. With Resco, ANCA's field sales team updates opportunities, contacts, and accounts on the go, transforming a backlog of business cards into instant, actionable data.

Southern States Toyotalift achieved a $350K monthly revenue increase and a 45% boost in process efficiency by deploying Resco Field Sales and Resco Inspections & Audits on top of Microsoft Dynamics 365 CRM, with implementation partner Higgins One. The mobile solution replaced a manual, paper-based process that took 30-60 minutes per form, reducing it to just 4 minutes while enabling offline data collection and real-time synchronization. This transformation allowed sales reps to capture data and photos on-site, automatically generating PDF reports for auction listings, significantly accelerating sales velocity for the Toyota forklift dealer.