LLP CRM s.r.o.

Valbek streamlined its business management processes by implementing Dynamics 365 Sales with the help of LLP CRM, achieving standardized workflows and enhanced collaboration across its divisions. By centralizing information for 50 users across three locations, Valbek improved business continuity and ensured ease of future upgrades. The implementation of Microsoft 365 further supported their operational efficiency and collaboration.

LLP CRM implemented Microsoft Dynamics 365 Sales Enterprise and Customer Service Enterprise for Up Česká republika, a provider of motivation platforms and corporate benefits, covering the entire B2B acquisition process and customer retention with roughly 50 employees now using the system. The solution integrates customer service operations through Customer Service Hub for centralized handling of external and internal requests, and connects to a production back-office system for voucher production, contract processing and invoicing via Microsoft Azure services, while Smart Data Provider cleans and refines customer data. Up Česká republika also plans to adopt AI-based scoring of customers and leads to evaluate prospect priority, an area where LLP CRM has laid the groundwork.

In a 2017 CRM project with ProTech SpT, LLP CRM implemented Microsoft Dynamics CRM Online to streamline sales processes and enhance sales team productivity. The integration with Microsoft Office and SharePoint Online allowed for significant efficiencies in document creation and mobile work, even in offline environments. This project earned LLP CRM a finalist spot in the Microsoft Awards for transforming ProTech SpT's sales operations.