Implementing D365 for a Global Business Technology Leader
Ricoh · Business Technology and Digital Services
EnterpriseimplementationDynamo Global implemented Dynamics 365 Sales across 14 Ricoh Latin American companies in just one year, replacing Salesforce CRM in a project completed in June 2021. Building on a relationship that began in 2013 and an official partnership appointment in 2018, Dynamo also deployed Dynamics 365 Marketing, Sales Insights, and Customer Insights, integrated a CPQ solution, and is currently rolling out Dynamics 365 Finance and Operations for all 14 companies simultaneously. Ricoh credits Dynamo as an integral part of its team, noting the partner's role in modernizing commercial processes with AI and driving higher sales.