Andosi

Well Water Connection achieved 100% user adoption and immediate ROI by implementing Dynamics 365 Field Service with Andosi to automate preventive maintenance scheduling for residential well pump winterization. The system replaced Outlook, spreadsheets, and paper tickets with automated work order creation, skill-based technician assignment, and mobile dispatch, enabling real-time visibility and seamless accounting integration. This digital transformation streamlined operations for the New England-based utility service provider, improving both employee satisfaction and customer experience.

Andosi rebuilt Ingram Micro's Quote Workbench using Microsoft Dynamics 365 Customer Engagement, Power Automate, and React, slashing the codebase from 10,000 to under 4,000 lines and boosting annual profits by at least $10 million. The modernized system was rolled out globally to over 40 countries, with two additional countries deployed in just a few months. This transformation enabled Ingram Micro to scale its quoting operations efficiently and support diverse international requirements.

Andosi re-implemented Dynamics 365 CRM for Resident Interface (Hunter Warfield), a revenue recovery firm of 100-200 employees, delivering a bilateral FICO Collection system integration, automated interest rate compliance, and Power BI dashboards with a custom Data Warehouse for live executive reporting. A self-service Client Portal built on a custom API became the backbone of a $2-3 million partnership opportunity, enabling onboarding with virtually zero effort and servicing nearly double the units without added support staff. The engagement reflects a 5+ year trusted partnership in which Resident Interface also gained the ability to modify the system organically without returning to the vendor.