Solgari

Solgari is a Dublin-based company specializing in AI-powered, omnichannel customer engagement solutions integrated natively within Microsoft Teams and Dynamics 365. Founded in 2012, Solgari enables organizations to manage customer interactions across voice, video, chat, and SMS channels directly within their existing Microsoft platforms. Their solutions are designed to enhance customer satisfaction and employee engagement by providing seamless communication tools that require minimal integration efforts. Trusted by clients in over 46 countries, Solgari's offerings include intelligent routing, real-time language translation, and generative AI chat and voice bots that automate routine queries. The company also provides AI-driven sentiment analysis, live summaries, and Copilot-style recommendations to empower agents in resolving issues more efficiently. Solgari's platform integrates with leading CRMs such as Dynamics 365, Salesforce, HubSpot, and ServiceNow, capturing all customer interactions in real-time to drive continuous improvement. With a global presence and a commitment to delivering value swiftly, Solgari is dedicated to transforming customer engagement experiences worldwide.