About The Solution

B.TECH, a leading consumer electronics retailer, transformed its after-sales service by implementing ATS's After-Sales Service Automation (ASSA) solution built on Microsoft Dynamics CRM and a custom mobile app. The integration automated technician workflows, enabled real-time location tracking, and provided customers with on-spot order tracking, resulting in increased technician productivity and improved customer satisfaction. The solution eliminated manual processes and communication gaps, establishing a seamless connection between field teams and headquarters.

Tubewash, the region's first eco-friendly tunnel car wash, eliminated manual data entry and fragmented operational systems by implementing Microsoft Dynamics 365 Business Central with partner ATS. The solution integrated Tubewash's in-house operational system, digitized master data, and established a modern financial framework with real-time dashboards, enabling proactive decision-making and scalability. This transformation positioned the automotive care startup for sustainable growth by unifying business processes and providing actionable intelligence.

ATS replaced ElAraby Group's heavily customized, underperforming Dynamics 365 CRM with its After-Sales Service Automation (ASSA) solution built on Microsoft Dynamics 365 Field Service, unifying CRM, portal, and mobile access for internal and external technicians. The implementation used the Field Service schedule board and work-order integration with call center cases to streamline scheduling, spare parts requests, and maintenance order management for the electronics and home appliances manufacturer. ElAraby credits ATS with a prior Sales/Dealers solution delivered live in one month, and the Field Service deployment lifted system performance, technician productivity, and customer service responsiveness across its after-sales operations.