Commerce Companion Agent by Sunrise Technologies

Frontline retail teams get fast, accurate answers to operational questions without leaving the sales floor. This AI-powered agent delivers intelligent, connected support directly to store associates, helping them navigate policies, systems, and daily tasks with confidence. By reducing dependence on back-office escalation, it protects service quality even as labor costs rise and associate turnover stays high.

Key Capabilities

• Frontline operational guidance — gives store employees quick access to the information they need to complete day-to-day tasks and serve customers accurately.
• Policy and process answers — helps associates resolve questions about store policies and procedures without waiting for a manager or support desk.
• Connected retail support — works within the Microsoft ecosystem to keep frontline teams linked to the systems and knowledge they rely on.
• Case-aware assistance — supports retail service scenarios through integration with customer service case management and omnichannel operations.
• Built for store environments — designed specifically around the realities of frontline retail work, including product complexity and high staff turnover.

Integration & Compatibility

Commerce Companion Agent is built on Copilot Studio and works with Dynamics 365 Commerce for retail and e-commerce operations, alongside Dynamics 365 Customer Service for case management and omnichannel support. This positions it as a natural extension of an existing Microsoft Dynamics 365 investment, connecting frontline workers to the same ecosystem that powers store and service operations. As a Copilot Studio agent delivered through Microsoft AppSource, it follows a cloud-based deployment model. Specific edition requirements and pricing are not listed in the marketplace entry and should be confirmed with the publisher.

Who It's For

Ideal for retail organizations running Dynamics 365 Commerce and Customer Service that want to strengthen frontline performance. It suits operations leaders, store managers, and customer experience teams facing rising labor costs, complex product catalogs, frequent associate turnover, and customer expectations for fast, accurate service. Companies whose store employees regularly need policy or system guidance—but lack immediate access to it—will see the clearest fit.