Commerce Companion by Sunrise Technologies

Frontline retail teams face rising labor costs, high associate turnover, and customers who expect fast, accurate answers. Commerce Companion is a collection of intelligent, task-focused AI agents that gives store employees a unified digital assistant for everyday operational questions and procedures. By grounding responses in live business systems and internal knowledge, it helps associates serve customers confidently without waiting on managers or hunting through documents.

Key Capabilities

• Orchestrated task-focused agents — a collection of specialized sub-agents that each handle a distinct function, from answering operational questions to guiding employees through store procedures, working together as one assistant.
• Live system connectivity — connects to Dynamics 365 Supply Chain and Commerce through the Dynamics 365 MCP Server so answers reflect current business data rather than static content.
• Knowledge-grounded responses — draws on standard operating procedures, internal documentation, and training materials to deliver policy-aligned guidance across all locations.
• Teams-based delivery — deployed through Microsoft Copilot Studio, it reaches associates inside Microsoft Teams, a familiar interface that introduces no new tools.
• Digital onboarding layer — supports new hires and ongoing education by giving employees on-demand answers during training and daily work.
• Manager-independent resolution — empowers frontline staff to resolve common questions themselves, reducing escalation and manager dependency.

Integration & Compatibility

Commerce Companion works with Dynamics 365 Commerce for retail and e-commerce operations and Dynamics 365 Supply Chain Management for manufacturing, warehousing, and logistics. It was built using the Dynamics 365 MCP Server and can integrate with the platform of your organization's choice. When deployed through Microsoft Copilot Studio, it is delivered directly within Microsoft Teams. Specific supported editions and pricing are not specified in the marketplace listing; confirm deployment and licensing details with the publisher.

Who It's For

Retailers seeking to strengthen frontline store operations are the ideal audience, particularly organizations contending with labor cost pressure, product complexity, associate turnover, and elevated customer expectations for fast, accurate service. Store associates, shift leads, and retail operations leaders benefit most, along with training and onboarding teams that need consistent, policy-aligned guidance across locations. Buyers evaluating Dynamics 365 Commerce or Supply Chain Management who want an AI support layer inside their existing Microsoft environment should consider this solution.