Dynamics 365 Sales: Features, Editions & Pricing Guide [2026]

Microsoft Dynamics 365 Sales is Microsoft's sales force automation (SFA) application — the Customer Engagement app that sales teams use to track accounts and contacts, nurture sales from lead to order, forecast revenue and quote customers. Microsoft sells it per user per month in three editions: Professional ($65), Enterprise ($105) and Premium ($150), paid yearly.

This guide is an independent reference for buyers evaluating the product. It covers what Dynamics 365 Sales does, what each edition includes and costs, how it integrates with Microsoft 365 and Power Platform, and how it fits in the wider Dynamics 365 CRM family. Every factual and pricing claim links to a Microsoft source; there are no vendor statistics or ranking claims.

What Is Dynamics 365 Sales?

Dynamics 365 Sales is the sales application in Microsoft's Customer Engagement (CE) family. Microsoft's documentation describes it as enabling salespeople to build strong relationships with customers, take actions based on insights and close deals faster. Teams use it to keep track of accounts and contacts, nurture sales from lead to order, and create sales collateral; they can also create marketing lists and campaigns and follow service cases associated with specific accounts or opportunities (Microsoft Learn: Welcome to Dynamics 365 Sales).

Sales is a model-driven app built in Power Apps that runs on Microsoft Dataverse, the shared data platform for the Dynamics 365 CE apps and Power Platform. Because the CE apps share Dataverse, a customer record created in Sales is the same record that Customer Service and Field Service act on, and the shared platform is what lets Sales inherit Copilot and AI capabilities from the Power Platform (Microsoft Learn: AI capabilities in Dynamics 365).

Editions & Pricing

Microsoft licenses Dynamics 365 Sales per user per month, paid yearly, in three editions. The list prices and edition descriptions below are from Microsoft's Sales pricing page, checked 2026-09-12.

Edition	List price (USD/user/month, paid yearly)	Microsoft's description
Sales Professional	$65.00	Core sales force automation, Microsoft 365 interoperation, reporting and dashboards.
Sales Enterprise	$105.00	Sales force automation with contextual insights, AI and advanced customization.
Sales Premium	$150.00	Advanced sales intelligence, agentic insights and automation.

Source: Dynamics 365 Sales pricing (Microsoft), checked 2026-09-12. The edition choice is the main buying decision; our Sales Professional vs Enterprise guide compares the editions line by line, and the Dynamics 365 CRM pricing spoke covers the full CE price list.

Pricing as of 2026-09-12. All prices USD, per user per month, paid yearly. Refresh trigger: the next Microsoft Dynamics 365 pricing update — Microsoft is retiring Release Plans and moving the release-wave roadmap to its AI at Work roadmap from September 2026 — or any change to the linked Microsoft pricing pages or the Dynamics 365 Licensing Guide.

Core Capabilities

Pipeline and opportunity management

Sales tracks accounts and contacts and moves deals through a defined sales process. Microsoft documents the process as taking a seller through each stage, from creating a lead to closing the sale, and as supporting accounts, contacts, leads and opportunities with AI prioritization (Microsoft Learn).

Forecasting

Sales forecasting predicts how much revenue a sales team will generate in a given timeframe and tracks individual performance against quotas, so managers can identify pipeline risks and coach proactively (Microsoft Learn).

Quotes and orders

Microsoft describes Sales Enterprise as automating the sales process from lead to cash, which covers quoting and order capture as well as the earlier pipeline stages (Microsoft Learn).

Copilot and agentic AI

Copilot experiences and AI agents run across the Dynamics 365 apps, including Sales, and provide contextual assistance based on the organization's data (Microsoft Learn). Microsoft's Sales documentation describes a Sales agent whose standard functionality includes email replies and conversation intelligence in Teams; full Sales agent functionality requires a Microsoft 365 Copilot purchase (Microsoft Learn). Microsoft's edition descriptions place AI capabilities at Enterprise and above ("contextual insights, AI and advanced customization" at Enterprise; "advanced sales intelligence, agentic insights and automation" at Premium) (Microsoft pricing).

Microsoft 365 & Power Platform Integration

Microsoft 365 interoperation is listed as a Sales Professional capability, and Sales runs on Dataverse as a Power Apps model-driven app (Microsoft pricing; Microsoft Learn). In practice that means Sales records can be worked inside Outlook and Teams, extended with Power Automate flows and Power Apps, and reported on with Power BI against the same Dataverse tables.

Dynamics 365 Sales vs. Salesforce Sales Cloud

Our sourced comparison, Dynamics 365 vs Salesforce, compares the two platforms on capability, published list pricing and ecosystem fit. This page targets the Dynamics 365 Sales product intent, not the head-to-head comparison query.

Who It Fits

Microsoft positions Sales Professional for core sales force automation, Sales Enterprise for organizations that need contextual insights, AI and advanced customization, and Sales Premium for enterprises that need advanced sales intelligence and agentic automation (Microsoft pricing). Organizations whose main need is support case management should look at Dynamics 365 Customer Service, and organizations dispatching field technicians should start at the Dynamics 365 Field Service hub.

Implementation & Migration Considerations

A Dynamics 365 Sales implementation is a configuration and change-management project. Microsoft publishes Success by Design, its implementation framework, which structures the work from strategy and solution design through build, data migration, testing and go-live (Microsoft Learn: Success by Design). Organizations moving from an on-premises Dynamics deployment can follow Microsoft's migration guidance to Dynamics 365 online (Microsoft Learn: Migrate to Dynamics 365 online).

Sources

• Dynamics 365 Sales pricing (Microsoft)
• Welcome to Dynamics 365 Sales (Microsoft Learn)
• Dynamics 365 Sales documentation (Microsoft Learn)
• Agents, Copilot and AI capabilities in Dynamics 365 apps (Microsoft Learn)
• Success by Design implementation framework (Microsoft Learn)
• Migrate to Dynamics 365 online (Microsoft Learn)
• Dynamics 365 Licensing Guide, September 2026 (Microsoft)

Last reviewed: September 2026. Pricing and licensing terms are subject to change. Verify current rates on the official Microsoft pricing pages or with your Microsoft partner before making purchasing decisions.