Itransition Inc

Itransition saved IATA $200,000 in license costs by migrating from ServiceNow to Jira Service Desk Cloud, achieving a 4.8/5 satisfaction rate. The project included migrating thousands of open tickets via CSV import, configuring 110 automation rules, and conducting 31 admin training sessions. The migration overcame the lack of a sandbox environment in Jira Service Desk by manually transferring all configuration settings and reducing 200 SLAs to 160 after negotiating with Atlassian support.

Itransition implemented a Microsoft Power Platform CRM using Power Apps, Dataverse, and Power Automate for The Will Company, a UK-based legal organization serving over 800 adviser firms. The solution automated follow-up workflows and centralized case management, resulting in accelerated case completion, increased case resolutions, and a reduction in manual workload and follow-up time. The project delivered a faster client response cycle and saved time and money by introducing a consistent follow-up system that clients can respond to easily.

Itransition eliminated daily crashes across roughly 200 microsites for The Economist by replacing a slow external GeoIP API with a local GeoIP database lookup, and the resulting AWS housekeeping automation now saves the publisher up to $50,000 per year (about 5% of monthly environment management spend). Itransition's DevOps team also migrated 10 microsites to a separate AWS account for budget transparency and delivers 24/7 L1–L3 support with a one-hour SLA for urgent issues, ensuring no more than two hours of downtime.