Arctic IT

Arctic IT built an enterprise point-of-sale system on Microsoft Dynamics 365 Commerce for the National Park Service that cut reporting time from up to 30 days to under 24 hours via a Power BI dashboard. The solution unified fee collection across 147 fee-collecting parks in 47 states, supporting both fixed and portable offline tablet-based transactions plus a custom capacity tracker for tours and events. Arctic IT achieved the first enterprise-wide POS and reporting deployment for NPS, with the final rollout going live in August 2021 at Glen Canyon National Recreation Area after the initial October 2019 launch at Rocky Mountain National Park.

Arctic IT implemented Dynamics 365 Finance and Supply Chain Management for Santa Ana Star Casino Hotel, the first Native American-owned casino in New Mexico, replacing an unreliable on-premises accounting system with a cloud-based financial platform delivered on budget and on schedule. The phased rollout covered core casino financials — general ledger, budgeting, banking, fixed assets, accounts payable, Power BI reporting, and a SharePoint document interface — and later extended to a transportation company entity far faster than the original build thanks to Dynamics 365's shared chart of accounts. Santa Ana Star CFO Stefanie Radzinski now posts journal entries from anywhere and relies on Arctic IT's ArcticAscend managed support for 24/7 U.S.-based help desk, twice-yearly updates, and ongoing user training.

Arctic IT replaced Solano County's Special Investigations Bureau's unsupported legacy Access database with a model-driven Power App on Microsoft Power Platform, delivering a cloud-based Fraud Investigation Management System that eliminated security risks and enabled real-time, multi-user collaboration. The two-phase custom development modernized fraud case tracking, automated clerical workflows, and produced team-specific dashboards that boosted productivity and workload visibility. The project was praised for its speed and execution, with the Bureau's Chief Investigator citing Arctic IT's flexibility as key to meeting timelines.