SYD Intégration

Groupe Jean Rouyer Automobiles achieved a dramatic increase in call pick-up rates from 40% to 91% for Renault and 100% for Volkswagen through the integration of Kiamo with SYD Intégration. The initiative also enabled 98% of customer requests to be resolved in a single interaction, vastly improving operational efficiency and customer satisfaction. This transformation eliminated previous inefficiencies, such as poor call routing and functionality limitations, positioning the call center for future innovation.

Definox accelerated its digital transformation and harmonized practices across France, China, and the USA through the integration of Microsoft Dynamics 365 Finance and Operations. This ERP implementation streamlined processes and aligned international operations. SYD Intégration's expertise facilitated this complex deployment, addressing Definox's goals for greater efficiency and operational coherence.