CommerceBuild

Maddies Natural Pet Products, a Western Canada pet product distributor, drove 48% of orders and 52% of order lines through commercebuild's Sage-integrated eCommerce platform, achieving revenue growth and higher average order values without adding staff. The implementation replaced two disjointed websites with a single wholesale portal featuring real-time bi-directional sync with Sage, auto-reorder, and rep-assisted ordering. Customer service now spends over half its time upselling rather than reselling, and the site logs roughly 1,000 customer logins weekly. Commercebuild delivered a measurable competitive edge for this family-owned SMB by automating order taking and enabling 24/7 self-service.

Manamed, a manufacturer and distributor of orthopedic braces and durable medical equipment, achieved 60% of customer orders through commercebuild with Microsoft Dynamics 365 Business Central as the single source of truth, targeting 80% adoption as new sales processes deploy. The ERP-first commerce architecture eliminated duplicate data and manual synchronization by extending Business Central directly, integrating Plytix, Avalara, OSCO, ActiveCampaign, and UST Pay to deliver personalized B2B buying experiences with customer-specific pricing, payment terms, and shipping rules. The implementation also reduced payment processing costs and enabled real-time updates for a rapidly expanding inside sales organization.

Buffa Distribution, Canada's largest bowling products distributor shipping to over 12 countries, processes an average of 150 orders per day through commercebuild integrated with Sage 300, moving orders from webstore to warehouse in seconds to enable same-day shipping. The implementation freed four full-time order entry staff to focus on marketing and customer relationships, and commercebuild handles a complex loyalty-tier pricing matrix and bilingual English/French storefronts that the company's previous system could not support. Integrated payment processing flowing directly into Sage eliminated manual credit card handling, and Buffa reports it can scale the business further without adding staff.