Infotek

When migration to BC, a critical requirement for us was the ability to track quality control and testing processes on a lot- and pallet/package -specific basis—a feature not available in the standard system. This level of traceability was vital for both our raw materials and finished goods. The custom features we developed in collaboration with Infotek —covering quality control tests, item-to-QC assignments, QC documentation, and Certificates of Analysis—became key components of our system. We continue to utilize these features across our plants in both Poland and the UK. Regarding this solution, we can track test results for raw materials and finished goods at the pallet level, monitoring outcomes based on specific shifts, operators, and machines. This is crucial for our business processes; when receiving feedback from customers in the automotive and white goods sectors, we can easily pinpoint the root cause of an issue by reviewing the finished product's test results alongside the a

Infotek makes us feel confident and supported. They have a strong consulting and software team. They supported us throughout the entire implementation process and continued to help us after go-live. They understand our business needs and always provide practical solutions. Their long-term partnership approach makes Infotek more than just an ERP provider; they are a trusted business partner who supports our continuous improvement.

Finance, sales, import, inventory, tender and service processes were consolidated onto a single platform, improving data consistency, operational visibility and traceability. Central and regional offices now work with the same inventory and order data, while Power BI provides management with up-to-date insights for faster, data-driven decision-making.

We have been working with Infotek for our Microsoft Dynamics 365 Business Central environment and have been very satisfied with the collaboration. What we appreciate most is that they do not simply develop every request we make. Instead, they first analyze the requirement, determine whether the need can be met through standard Business Central functionality, and recommend the most sustainable solution. One of the most valuable improvements was related to our tool warehouse operations. By redesigning the process to work through standard warehouse transfers, inventory visibility improved significantly and stock counting became much easier and more accurate. Their team is knowledgeable, responsive, and solution-oriented. Development requests are handled quickly and implemented professionally. We consider Infotek a trusted business partner and would confidently recommend them to companies using Microsoft Dynamics 365 Business Central.