Business Elements S.A

Business Elements built a maintenance virtual assistant on Microsoft Copilot Studio connected to SharePoint documentation and delivered through Microsoft Teams for a Luxembourg financial and administrative center's public equipment maintenance department. The AI agent analyses large repair manuals to deliver precise, contextual repair guidance instantly, eliminating manual searches through hundreds of pages and reducing equipment downtime. The solution gives frontline maintenance workers 24/7 conversational access to technical knowledge directly in the field, cutting search time and accelerating interventions.

Business Elements delivered an AI-powered chatbot and RPA solution for a Belgian mobility services provider, automating email-based complaint handling to achieve faster processing, enhanced customer experience, and reduced manual tasks. The solution uses AI Builder and Power Automate Cloud Flow to extract and classify emails, a Copilot Chatbot for real-time client discussion, and Power Automate RPA to inject requests into a legacy system. This project addressed delays from manual email handling, lack of real-time communication, and insufficient customer engagement, transforming the complaint management process.

Business Elements automated a Belgian cooperative insurance group's end-to-end contract transfer process using Blue Prism RPA and ABBYY Vantage, eliminating a manual workflow that spanned document handling, data extraction, and ERP entry. The solution reads and interprets insurance contracts, extracts key information, fulfills transfers via an RPA workflow, and enters the data into the client's ERP—reducing human error and cutting processing time. The result is faster contract processing and better experiences for both employees and brokers.