Business Base BV logo

Business Base BV

4.3·6 reviews
Location
Utrecht, NL
Employees
50 employees
Founded
Est. 1999
Certifications
2 certifications
Microsoft Solutions PartnerSmall and Midsize Business Management

What does Business Base BV do?

Business Base BV (BusinessBase) is a Dutch Microsoft Solutions Partner specializing in Dynamics 365 and Azure-based solutions that activate organisational ambitions through technology and human-centred design. The firm focuses on Intelligent Customer Experience (Intelligent CX), Customer Engagement, Data & AI, and Digital & App Innovation. BusinessBase provides advisory and delivery services across strategy, implementation, integration, migration and managed operations — including workshops, design sprints, business value discovery, project recovery and continuous improvement engagements. As a team of Microsoft specialists based in Utrecht, they combine Microsoft Dynamics 365 capabilities (customer engagement and customer insights) with Power Platform tools (Power Apps, Power Automate, Power BI) and Azure cloud services to deliver tailored solutions. Key sectors highlighted on their site include financial services, education, mobility/transport, energy & utilities, and professional services. BusinessBase emphasizes pragmatic, outcome-driven projects that include data & AI adoption, app modernization and ongoing managed support to sustain business value and digital transformation.

What do clients say about Business Base BV?

Client reviews

4.3(6 reviews across client platforms)
What clients are sayingabout Business Base BV

Business Base BV has an aggregate rating of 4.3/5 based on 6 reviews on Google. Specializing in Microsoft Dynamics 365 solutions such as Customer Service and Customer Insights, they cater to industries including Education, Transportation & Logistics, Energy & Utilities, and Financial Services. Located in Utrecht, ZH, NL, they are well-equipped to support diverse business needs.

Generated from client reviewer feedback across all platforms

Breakdown by platform

  • Google
    4.3(6)

Reviews on Top Dynamics Partners

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Microsoft Certifications

These credentials are issued by Microsoft to partners who meet advanced performance, capability, and customer-success criteria.

Specializations

Solutions Partner

What projects has Business Base BV completed?

6 customer success stories

Brand New Day's Growth Journey with a 360° Customer View Using Dynamics 365

Brand New Day · Financial Services / Pension & Asset Management

Enterpriseimplementation

BusinessBase helped Brand New Day, a financial services company, implement Microsoft Dynamics 365 Contact Center and Customer Insights to centralize customer contact and create a 360° customer view. The project resulted in improved efficiency and scalability while maintaining service quality.

Products used

Dynamics 365 Contact CenterDynamics 365 Customer InsightsDynamics 365 SalesMicrosoft Copilot

Challenges addressed

  • –Fragmented systems for marketing, sales, and customer contact leading to lack of a unified customer view
  • –Inefficiencies in handling customer inquiries due to inaccessible customer data across departments

Key metrics

  • ✓Operating more efficiently with the same number of employees
  • ✓Faster and more consistent handling of customer inquiries
  • ✓Improved inter-departmental connectivity

Enhancing Customer Service Operations with Dynamics 365

HVC · Water, Energy & Recycling

Enterpriseimplementation

BusinessBase helped HVC, a Water, Energy & Recycling company, enhance its customer service or operations using Dynamics 365 Customer Service. The project resulted in improved service efficiency, faster response times, and streamlined communication across various channels.

Products used

Dynamics 365 Customer Service

Challenges addressed

  • –Fragmented IT landscape requiring navigation through 11 screens
  • –Inefficient time management in retrieving information for customer queries
  • –Inconsistencies in responses to customer inquiries from different municipalities

Key metrics

  • ✓Significant reduction in response time for customer inquiries
  • ✓Accelerated onboarding process for new employees

Optimizing IT Infrastructure for the Dutch Red Cross

Het Nederlandse Rode Kruis · Humanitarian organization / Non-profit

Enterpriseoptimization

BusinessBase helped Het Nederlandse Rode Kruis, a humanitarian organization, optimize their IT infrastructure using Dynamics 365 and Azure Data Factory. The project resulted in increased reliability of IT systems and enhanced efficiency in emergency response management.

Products used

Dynamics 365 (3 platforms)Azure Data FactoryMicrosoft Fabric

Challenges addressed

  • –Inefficient management of three separate Dynamics platforms
  • –Need for strategic partnership beyond technical expertise
  • –Streamlining of change management processes

Key metrics

  • ✓Improved efficiency in IT infrastructure management
  • ✓Streamlined change processes
  • ✓Automated deployment leading to reduced errors