Al Thuriah Streamlines Facilities Management with Dynamics 365 Field Service, Cutting Reactive Cases by 48%
Al Thuriah · Facilities Management
Mid-marketimplementationMetadata Technologies deployed Property-xRM on Microsoft Dynamics 365 Field Service as a single unified platform for Al Thuriah's facilities management division across 50+ properties, cutting reactive maintenance cases by 48% in six months and reducing task completion times by 50%. Automated 150-page monthly reports covering incidents, SLA performance, and maintenance schedules now generate in under two hours, down from four to five days — a 94% reduction in reporting time. A Power Pages client portal and WhatsApp integration gave tenants, owners, and vendors real-time visibility to submit, approve, and track work orders, while preventive maintenance effectiveness improved 22% through the phased rollout.