Sycor GmbH

Queisser Pharma achieved faster customer service with Microsoft Dynamics CRM, reducing delivery times and boosting satisfaction by enhancing mobile work processes and sales operations efficiency. Partnering with Sycor and aXon, Queisser streamlined order processing and improved cross-department collaboration. This integration empowered their team to serve clients more effectively in various settings, especially with the use of Windows tablets for sales representatives.

Bayer Vital partnered with Sycor to overhaul their CRM support for 900 field staff using Veeva and salesforce.com systems, achieving rapid handling of 20-30 daily requests and surpassing SLA resolution rates. By integrating 1st and 2nd Level support, Bayer streamlined communication and focused on core business initiatives, effectively reducing supplier interactions. This collaboration leverages Sycor's expertise and innovative pricing to deliver responsive, tailored support solutions in the Healthcare sector.

Sycor effectively facilitated the training of over 600 Signal Iduna employees as part of the CRM4us implementation on the BSI Customer Suite, ensuring seamless adoption across six divisions. The customized training approach, which included a mix of workshops, e-learning, and on-site support, addressed the unique requirements of each division, overcoming challenges in uniform software utilization. This collaboration exemplifies Sycor's expertise in delivering scalable training solutions in the insurance sector.