BRAIN MATTERS - INOVA݇݃O E TECNOLOGIA PORTUGAL, UNIPESSOAL LDA

GrupoGBI (BRAIN MATTERS - INOVAÇÃO E TECNOLOGIA PORTUGAL, UNIPESSOAL LDA) is a technology firm specializing in enterprise-grade conversational AI solutions for contact centers and customer experience (CX) transformation. The company develops voicebots, chatbots and omnichannel virtual assistants, and delivers speech analytics to extract actionable insights from customer interactions. GrupoGBI positions its GreAI® data intelligence and AI-driven platforms to automate customer journeys, assist agents with advanced agent-assist capabilities, and improve key metrics such as accuracy and average handling time. Its offerings target B2C organizations with notable experience in financial services, healthcare and utilities, and include digital transformation services, DevOps support and end-to-end platform implementations. GrupoGBI promotes secure, scalable deployments and emphasizes data modelling, natural language processing and machine learning to enable personalized, real-time customer engagement and operational efficiency. The company operates in Europe (Lisbon) and Latin America (São Paulo), and highlights client case studies and industry deployments demonstrating measurable CX improvements.