Bidvest Facilities Management

Bidvest Advisory Services (Pty) Ltd (BAS) operates the ALICE platform — a subscription-based digital service suite developed and maintained by the Bidvest group. ALICE provides authenticated access to a set of information services including exposed-data lookup, reporting, integrations (notably via Flowgear), account and API management, two-factor authentication, a chatbot support channel, and a learning portal branded as ALICE University. BAS positions ALICE as a licensed, proprietary SaaS product with emphasis on data security, administrator controls, and usage governance; BAS retains intellectual property rights and governs third-party service integrations under specific terms. The company offers tiered subscription management, basic operational support during business hours, training resources, and a marketplace for additional features. Legal and policy documentation, privacy notices, and escalation contacts are published on the site, and billing is managed on a subscription basis (USD pricing by default). BAS operates from Bidvest House in Melrose Arch, Gauteng, South Africa and provides channels for sales, support, and escalation via published emails and contact points.