Collab - Soluções Informáticas de Comunicação e Co

Collab is a Portugal-based software vendor specializing in omnichannel contact center and unified communications solutions for organizations of all sizes. Their OneContact Suite (OneContact CC, OneContact PBX) and cloud-native Nubitalk platform provide voice, chat, WhatsApp and social channel consolidation with flexible deployment options (cloud, on‑premises or hybrid). Collab emphasizes AI-driven features — including Agent Assist, Voice and Chat Bots, Sentiment Detection, AI Automation Studio and conversational flows — alongside workforce optimization, gamification and agent scripting to improve agent productivity and customer experience. Their analytics stack (OneContact Data Studio, Speech Analytics, Quality Monitoring, and the Customer Interaction Hub) delivers real-time reporting and insight-driven coaching. Collab supports integrations with major CRMs such as Salesforce and Microsoft Dynamics, enabling unified customer context and streamlined workflows. Operating in over 40 countries, Collab reports 600+ customers, 70+ partners and a global certified consultant base. The company targets sectors including finance, retail, government and professional services, positioning itself as a flexible contact center platform vendor focused on human-centered design augmented by AI.